We are a team of sales, marketing and human capital experts and practitioners. Our core specialty lies in developing capabilities for growing and retaining a loyal and profitable customer base.
Developing go-to-market strategies, designing effective employee and customer reward programs, designing or optimizing lead-to-cash cycles, developing customer experience management capabilities and developing internal capabilities to run complex commercial programs are among our most frequently delivered services. We also assist our clients via our “business development” consulting services, where we lead the development of partnership ecosystems and in some cases hunting high-volume deals on behalf of our customers, hence increasing the success probability of our clients in their bid to enter new markets.
Customer Experience Management
We help our clients create consistently brilliant customer experiences, from inception to execution. Our services entails customer experience strategy, customer journey mapping and experience design, strategic insight through to experience measurement, voice of the customer programmes and assisting the selection of the experience management technology.
With our sales excellence services, we guide our clients across critical sales activities such as developing marketing and sales strategy, generating a sales force organization and improving sales capabilities, enhancing lead to cash cycles, designing financial and special recognition reward programs.
We offer analytical marketing services including development of customized analytical solutions and actionable strategies, campaign management through generating offer development and accurate targeting, scoping marketing automation initiatives and assisting vendor selection.
We draw on our team’s change & program management experience to help our clients providing program management support through secondment of qualified resources, developing and executing transformation plans, building Project Management Office (PMO) function, improving existing business processes.